Alan DePew - Experience

My Experience

Associate Manager, Enterprise Systems

Jan 2022 - Present

Lead the technical implementations of Salesforce CPQ, DocuSign CLM and NetSuite OpenAir.
Architected and implemented a custom Customer Health tool within Salesforce which led to an increase in Net Promoter Score by over 20% YOY.
Leading and coaching experienced administrators responsible for the daily operation of our tech stack.
Lead the strategic vision to acquire and implement efficient, cost-effective solutions.

Senior Salesforce Administrator

Oct 2020 - Jan 2022

Boosted Salesforce adoption by 42% in under two years through user-centric customizations.
Developed a custom integration between Salesforce and Atlassian Statuspage using Flows and HTTP Callouts.
Engineered 10+ integrations with systems such as NetSuite, Active Directory, JIRA, and SQL Server using Celigo.
Led the implementation of OwnBackup, including the execution of quarterly disaster recovery tests.
Provided sole Salesforce administration support for 150+ users, ensuring optimal performance and user satisfaction.
Revamped system security by automating Azure AD user provisioning, implementing SSO with MFA, and establishing well-defined user roles, profiles, and permission sets, eliminating local logins.

Associate Director, Enterprise Application Systems

Jul 2015 - Oct 2020

Managed Salesforce support for 80+ internal users and 12,000 community users, driving a 24% increase in enrollment.
Led technical efforts for Salesforce implementation, collaborating with consulting partners to ensure seamless deployment.
Developed and maintained 30+ data integrations using Informatica Cloud, enhancing data flow efficiency.
Designed and deployed custom FormAssembly forms for Community Cloud, improving user engagement and data collection.

B.S. in Computer Information Systems

B.S. in Business Information Systems

2006 - 2011

Salesforce

2021

Franciscan University of Steubenville

2017

Wheeling Island Gaming, Inc.

2013

Wheeling Island Gaming, Inc.

2013